"Hi, thanks for your very quick dispatch of my items. I thought I would take time to say that I found your website really good and easy to use. The items were perfect as your sizing charts are really accurate. Thanks again for great service and I will use you for any future sun items for my kids.", Helen (Cheshire, UK), September 2009. back
"I have just received my second order for sun suits from your web site and once again I am very pleased with the service. I wanted to give some positive feedback as often, people are quick to complain but do not offer praise.
I found the size guides very helpful as, when I measured my girls, they were not the size I would automatically have ordered. This means their suits fit perfectly first time, saving hassle of returns etc. The suits were also dispatched very quickly, as you claim on your site, and came within 36 hours.
Well done and I will certainly use Kids Kaper again." Mrs M (Falkirk, UK) - paid
via Netbanx secure credit card facility.
back
"As a working mum, who doesn't enjoy trawling round the shops with a temperamental
two year old, I was delighted to find the protective sun suit I wanted for my
daughter's summer holiday was available through your website. Not only that,
but it was cheaper than I'd seen elsewhere and would be delivered with no charge.
The best bit, though, was the speed with which the suit arrived - I ordered
it on the net on a Sunday and it arrived on Tuesday morning. I've done quite
a bit of shopping over the internet. This service was the best I have received."
Mrs P (Rickmansworth, UK) - paid via Netbanx secure credit card facility.
back
"Dear Katherine, I am sending this e-mail to tell you how impressed I am
with your service. I ordered my items on the internet yesterday just after 1pm
and they arrived in the post this morning. Please pass on my compliments to
the team on their efficiency and I will definitely be recommending Kids Kaper
to my friends. Regards.." Mrs K (Kent, UK) - paid via Netbanx secure credit
card facility. back
"Many thanks for my order which I requested at 18.43 on 5.8.03 and arrived
today, 7.8.03, at 09.30 by post. The service is amazing and I know the
products are excellent as I have bought Lion in the Sun before. I will have
no hesitation in recommending you and these products to others, once again thanks."
Mrs I (Croydon, UK) - paid via Netbanx secure credit card facility.
back
"Hi, I was very impressed with the service and the quality of the garments.
I had my order drop through the letterbox within 36 hours, and my 8-year old
loves her funky new sunsuit! Thanks very much!" Mr W (Sunderland, UK) - paid
via Netbanx secure credit card facility. back
"The sun shirt and shorts arrived today and is a great hit with my boys,
hence a second order going in today! Thank you for a prompt and efficient service
we will recommend you to all our friends here on Shoreham Beach." Mrs F (Shoreham
by Sea, UK) - paid via Netbanx secure credit card facility.
back
"Dear katherine, Just to say I received my order today, a 'Lion in the Sun'
shirt and shorts and they are excellent. I searched all over the web to find
someone who could supply products of this type in the sizes I needed and found
you.... I am glad I did. My son is a very fair skinned redhead and burns so
easily it can be very difficult in the sun to protect him. I originally bought
a suit from M*therc*re but they have stopped making them in larger sizes, my
son is 7. Your suit is far better quality and much 'cooler' looking! Your web
site was easy to use, delivery was very quick and your prices are brilliant.
Thank you! I will definitely recommend you to other mothers and use you again
myself, the product is such good quality I might not need you for a while though!
Many thanks!" Mrs P (York, UK) - paid via Netbanx secure credit card facility.
back
"I have received all the goods I have ordered in excellent condition. I would
like to thank you for sending me the items so promptly for our holiday abroad.
I would like to reassure anyone worried about ordering from you on-line not
to! My order has been sent through within 2 days after paying by credit card,
and the suits are of very good quality Thanks again for doing larger sizes."
Mrs K (Leeds, UK) - paid via Netbanx secure credit card facility.
back
"I just wanted to thank you for your quick and efficient service. I couldn't
believe it when the order I was talking to you about on Monday morning arrived
in the post on Tuesday morning. Your advice about the sizing of the UV protection
suit was quite correct, my son did need the larger size of top. Not only does
the suit fit my son well but he really likes it. It was 'cool' - praise indeed
from a seven year old. Thank you once again." Mrs N (Bristol, UK) - paid via
Netbanx secure credit card facility. back
"Hello Katherine, I received my order on Saturday! Thank you so much for
your responsiveness. This is the first product that I have ever ordered
from a company outside the US. I could not be more pleased with the experience
and my child is thrilled with the product. Thank you again." Ms L (Boston, USA)
- paid via Netbanx secure credit card facility. back
"Dear Kids Kaper,Just a quick e-mail to thank you for your good and prompt
service. I ordered a UV swimsuit online, I then received a confirmation phone
call (as requested), agreed credit card details over the phone, and received
the item three days later through the post. A quality garment, with excellent
service. Thanks again" Mr D (Colchester, UK) - paid by credit card via telephone
call back. back
"Dear Katherine & all at KK. I am very impressed by your staff's polite and
very helpful phone manner, rapid response and am delighted with the product
quality, sure to say I will not hesitate to use your services in the future
and will look in on your website frequently. As you can probably tell I do not
write to many praising letters thus it being so short, but when my daughter
and I are pleased then it must have a knock on effect." Mr H (Kent, UK) - paid
via telephone order. back
"Thank you. I received the order this morning. Thanks for providing an excellent
service, all the other web sites I looked at said dispatch would be within 14-21
days. The kids love the suits especially my eldest for whom it has been impossible
to obtain a suit in the shops in his size." Mrs O'T (Chigwell, UK) - paid via
Netbanx secure credit card facility. back
"As a recent online customer of Kids Kaper I would like to express my delight
and appreciation of the service I received. The web site was easy to use and
had good clear images of the goods on sale. The prices were easy to find, not
hidden away like on some sites. The instruction were simple and easy to follow.
I received my call back as promised on the same day at a convenient time specified
by me. How often does that happen, well done! The goods ordered arrived with
the next post and everything was correct. Due to a sizing problem I had to contact
you again where once more I was treated to an efficient and personal service.
The product in question was returned and the replacement once more arrived by
return post. It was a pleasure doing business with you and I will not hesitate
to buy from you again and to recommend your site to friends and colleagues.
I hope you continue to prosper and flourish." Mrs A (Yately, UK) - paid by credit
card via telephone call back. back
"Hello from the USA!! I received Molly's dresses today and they are so beautiful!!
They are much more precious than I imagined. Molly tried on the long sleeve
lilac one first and wore it a long time just dancing and turning in circles!!
She likes the way it "swirls." The floral garden dress is so colorful. It too
is precious on her. I am sure I will be a long time shopper of your site. Thanks
for the high quality dress wear. A happy customer, " Mrs H (Murfreesboro, USA)
- paid by credit card via telephone call back. back
"I wanted to let you know I received the UV protection swimwear this morning.
I am very impressed with the product and even more so with the customer service
you have provided. Kids Kaper was one of the least expensive on the web, yet
you have provided a top quality product and service that other companies will
struggle to compete with. I will ensure I recommend you to my friends and I
will definitely be shopping with you again. Thank you again for all your help."
Mrs B (Huntingdon, UK) - paid via Netbanx secure credit card facility.
back
"Many thanks for the prompt delivery to Guernsey. My 5 year old loves his
new UV T-shirt! Thanks again." Mrs B (Guernsey, UK) - paid via Netbanx secure
credit card facility. back
"The parcel arrived today and we are very pleased with the 2 sets of shorts
and tops (UV swimwear). I have recommended you to my friends. Thanks again!"
Mrs B (London, UK) - paid via Netbanx secure credit card facility.
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"Dear Katherine - We just wanted to send you a message to say thank you because
you literally saved the day for us. Yesterday we got married and we had struggled
to find something appropriate for J's daughter R to wear. We had a small wedding
so didn't want a 'bridesmaids' dress but she did want a nice summery dress.
She's eleven and most places we'd looked don't really cater up to that age.
We thought we'd found the answer when we ordered from one of the big children's
mail order companies but that was a complete disaster. Despite promising delivery
in 5 - 10 days it took them 3 weeks to determine that they had sent the dress
to the wrong house and were now out of stock. They reinstated the order and
promised 2 to 3 weeks delivery - but time was running out (only a month to the
wedding) and we were not confident. We turned to the internet (which we should
have thought of earlier!) and found your web-site. ordered one. Three days later
I came home from work to find it on the doormat - exactly like the picture we
had seen and the perfect fit too. R looked great yesterday and she will wear
the dress much more over the summer. So thank you for saving the day - your
web-site and service are excellent and I will tell my friends about you." Mrs
H (Leeds, UK) - paid via Netbanx secure credit card facility.
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